Our Policies
Check-In and Check-Out
Check in is via self-check in between 3pm – 7pm. If you will be arriving later than 7pm we ask that you please contact us to let us know so we can avoid marking your reservation as a no-show. Check out is by 11am.
Due to scheduling and cleaning protocols, early check ins are not typically available. Any changes to check in times must be made in advance with the B+B by phone, and are at the sole discretion of the innkeeper.
Early check ins will be charged an additional $25 service fee. We cannot offer late check outs.
Cancellation Policy
The first night’s charge will be made to your card at the time you make the reservation. A single night stay requires full payment at the time the reservation is made.
Once your reservation is confirmed, there is a $40 cancellation fee per room regardless of when the cancellation is made.
For a refund of the remainder of the deposit taken at the time of the reservation, more than 10 days notice must be given. Reservations cancelled with less than 10 days notice are not eligible for a deposit refund. Cancellations with less than 72 hours notice and “no show” guests will be charged the entire amount of the reserved stay. No refunds for early departures or late arrivals.
Children
Because we are a destination for guests seeking rest and relaxation and often those travelers have made plans for the care of their own children while they are away, we regretfully cannot accept children under the age of 10. Children who are age 10 and up and comfortable in adult company are welcome. Please call the inn prior to booking to let us know you will be traveling with your child.
Pets
Pets are welcome at the Waypoint House. The comfort of all our guests is paramount, and guests staying with their pets must agree to abide by all of our following pet policies:
- PETS MAY NOT BE LEFT ALONE IN GUEST ROOMS WHILE YOU ARE STAYING AT THE INN. Pets must be with their companions at all times.
- There is a $20 per pet, per night charge.
- Guests with pets exhibiting disruptive or anti-social behaviors (barking, jumping, biting,) will be asked to leave the property.
- A maximum number of two pets are allowed per room. No exceptions.
- Guests will be responsible for any damage created by the pet. Chewing, scratching or soiling due to inappropriate elimination are examples of damage for which the owner will be held accountable. The credit card on file will be charged for repair, replacement or cleaning costs as appropriate.
- Pet owners must notify the innkeepers immediately if there is an accident/damage. This will allow is to begin proper remediation at once. Owners should not attempt to clean/repair the items damaged themselves. Failure to report an incident may result in higher recovery fees.
- Pets must be well groomed and on flea medication prior to arrival. We also require up to date rabies vaccinations.
- Pets are not permitted on the furniture or beds. Owners should bring pet bedding, pet food and water dishes and any other necessary pet accessories.
- Owners are asked to bring their own waste bags and clean up after their dogs. A small bin for used bags is located in the back of the house.
- The Waypoint House will assume no responsibility or liability for any injuries occurring to pets while on the property. We endeavor to provide a safe environment for pets, but owners must supervise their animals at all times.
- We do not provide pet sitting services.
- The town of Berryville requires all pets to be leashed.
Please be aware that the Waypoint House has three fabulous felines residing in the owner’s quarters. The cats are not allowed in common rooms while guests are booked in the Bed & Breakfast and are not permitted in the second floor guest rooms.
Smoking Policy
The Waypoint House is a smoke-free Bed + Breakfast. Smoking or vaping is only allowed on the exterior porches, patio, and gardens. Guests are asked to clean up their own smoking materials. Smoking or vaping inside our home will cause a $100 per day cleaning and remediation charge to be added to your credit card.